How to reach out to a therapist or clinic

Getting in touch can feel like a lot when you're low on energy. It helps to know what to say before you start. You don't need to explain everything. A few sentences are enough.

Reach out to a few at once

Most people don't hear back from the first place they try, and that's not about you. Many therapists are busy, and messages get missed. Contacting two or three places at the same time saves weeks of waiting. You can always cancel if more than one says yes.

What to say

By phone, you could say:

1. "Hi, my name is ___. I'm looking for help with depression."
2. "I have [insurance name] insurance." Or: "I don't have insurance, so I'd like to ask about fees or a sliding scale."
3. "Do you have openings, and how soon could I be seen?"
4. "What's the next step to book?"

If you get voicemail:

"Hi, my name is ___. I'm calling because I'm looking for help with depression and I'd like to know if you're taking new clients. You can reach me at ___. Thank you."

Email or a contact form works too. Our options pages write a short message for you that you can edit and send.

Questions worth asking

• Are you taking new clients? How soon is the first appointment?
• Do you take my insurance? If not, what does a session cost, and do you offer a sliding scale?
• Do you offer video sessions, or evenings?
• What kind of therapy do you use for depression?
• Do you check progress with a questionnaire along the way?

If you use insurance, check with your insurer too. See paying for care for the questions to ask them.

If you don't hear back

• Wait 2–3 business days, then try again or move to the next option.
• Ask your insurer for a list of in-network providers who are accepting new clients.
• Ask your primary care doctor. Many practices can start treatment or refer you.
• Community health centers often have shorter waits and charge on a sliding scale.

Need options to try? Our directory lists places across Pennsylvania, and the check-in suggests ones that fit you.

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